Frequently Asked Technical Questions About Roadway's ExpressWORKS®:
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Set up discount information |  |
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Enter my Fuel Surcharge | |
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New rates | |
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Failing to update current rates | |
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Increase size of Rate Quote screen | |
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Set the default printer for labels and bills of lading | |
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Set up on a network | |
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Proper shipping name for hazardous materials | |
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Obtain and enter a new block of PRO numbers | |
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Archive my Bills of Lading | |
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Display my archived bills of lading | |
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Enter a Third Party Payment Type in the Advanced BOL | |
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Register ExpressWORKS® | |
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Transferring data from old to new version | |
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Import data | |
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Export data | |
Where do I set up my discount information in ExpressWORKS®?
- Choose File, Support Databases, Rating Maintenance, and then click on Pricing Program Maintenance Simple Or Advanced.
- Click on Search at the bottom, select Roadway with the effective date that matches your Tariff.
- Click on Basic or Advanced Edit.
- The default Pricing ID "AA" is displayed.
- Enter your percentage amount on the percentage or discount line and click the Save button.
- For additional assistance you can refer to the online help located in ExpressWORKS or contact eCommerce Support at 1-800-522-3826 or email ecomm@roadway.com.
Where do I Enter Fuel Surcharge in ExpressWORKS?
- Select File, Support Databases, Rating Maintenance, and then click on Fuel Surcharge Maintenance .
- Choose New at the bottom, enter a date and then enter the Percent To Apply, choose Save at the bottom.
- When a bill of lading is created the Fuel Surcharge field is automatically checked for completion on the bill.
- You will need to check our Web site for an updated percentage amount. Go to www.roadway.com, click on Shipper's Info and then on Fuel Surcharge.
How do I know if the new rates in ExpressWORKS apply to me?
- Please contact your sales representative for any questions pertaining to your pricing program with Roadway.
Will ExpressWORKS for Windows stop working if I do not update to the current rates?
- No, the software will not expire, however you do need to register to continue using the bill of lading module after a 60 day trial.
- You are not required to update the software, but you must remember that each year a new Rate Base is available and to stay on current rates, updates are recommended.
How can I increase the size of my Rate Quote screen in ExpressWORKS?
- There are two options; you can change the resolution setting in Display Properties under Control Panel, or you can drag the screen's border to your desired size. If you need help with the first option, please contact your computer or Information Systems provider for assistance. You may also call the eCommerce Support Desk at 1.800.522.3826.
How do I set the default printer for labels and bills of lading?
- Go to the Tools Menu and select Options. Click on the Bill Of Lading Output tab at the top. You change the settings for defaults of your printers here.
How do I set up ExpressWORKS on a network?
- ExpressWORKS cannot be installed directly to the server. The application needs to be installed on each user's workstation, with full administrative rights. Default installation will be sufficient, with the exception of directing the data to be installed on the network drive. You will be prompted to make this choice. Succeeding workstations may be installed in the same fashion, assuming that no data has been entered.
- For further assistance, have your systems administrator contact the eCommerce Support Desk at 1.800.522.3826 or email ecomm@reimerexpress.com.
How do I add a proper shipping name for hazardous material?
- From the File menu, point to Setup, and then select EDI Table Maintenance.
- Select New to add a new record.
- From the ANSI Selection drop-down list, select
277-UN/NA Identification. - Enter the UN or NA number in the ANSI Code field.
- Enter the Proper Shipping Name in the Description field and then select Save to store the record to the permanent database.
How do I obtain and enter a new block of PRO numbers?
- PRO numbers can be obtained from a sales representative at your local Roadway service center.
- In ExpressWORKS for Windows, PRO numbers are entered in the carrier record.
- From the File menu, point to Support Databases, and then select Carrier Maintenance.
- Select List from the Record menu, or click on Search to list the carriers. Select Roadway Express from the list.
- On the B/L Tab make sure the Auto Pro box is checked in the bottom left corner.
- At the Next PRO Number field, enter the starting range of the PRO numbers obtained.
- At the Last PRO Number field, enter the ending range. The format should be 000-000000.
- Select Save to store the changes to the database.
How do I archive my bills of lading?
- From the Run menu, point to Bills Of Lading, and select Bill Of Lading Management. Enter the search criteria and select Run Query. The bills will be displayed in the grid.
- Select the bills (click on the first one in the list and hold down the Shift Key, and then click on the last bill in the list. This will select all the bills in between.)
- Click on Archive at the bottom of the screen.
- Enter your choice of the name of the archive file and select OK. You will find your archive file in \Program Files\ExpressW\Arch.
How do I display my archived bills of lading?
- Go to the Tools Menu and click on Options.
- Click on the Data Tab
- Click on Use Archive under B/L Data at the bottom of the screen.
- A blank box with an arrow will appear. Click on the down arrow and choose the file name of the archived data you wish to display.
- Click on OK at the bottom.
- When you open the Advanced or Simple Bill of Lading you will see at the very top that you are using the Archived Data.
- You will need to return to the current data file before entering a new bill of lading.
How do I enter a Third Party Payment Type in the Advanced Bill of Lading?
- The options for Terms are either Prepaid or Collect.
- If you select a Payer from the Payer section in the Advanced Bill of Lading, your bill is automatically recognized as a Third Party Bill.
How do I register ExpressWORKS?
- Go to the File Menu, click on Setup, and then click on Online Registration.
- Fill out the entire form and choose Register Offline or Register Online.
I am still using your DOS version of ExpressWORKS. How can I get my data from the old version to the new ExpressWORKS?
- You MUST be on Version 2.0x of the old ExpressWORKS.
- On the ExpressWORKS for Windows CD-ROM there is a folder called Convert. Double click on this folder and choose Convert.Exe. This will take your Addresses, Carriers, and Commodities from the old program and put it into the new program.
How do I import my data into the ExpressWORKS program?
- Go to the File Menu and click on Import
- Choose the type of file you are going to Import from the Type field at the top.
- Type in the filename of the file you are going to Import, or click on Browse to find it.
- The Error File Name can be what you choose, but it has to have a .txt file extension.
- Select the appropriate file type
- Follow the Tabs at the bottom to match the type of file that you are importing.
- Click on the Import button at the bottom.
- You can obtain a copy of the Import Specification Guide by contacting the eCommerce Support Desk at 800.522.3826 or email ecomm@reimerexpress.com.
How do I export my data from the ExpressWORKS program?
- Go to the File Menu and Click on Export.
- Choose the type of file you are going to Export from the Type field at the top.
- Type in the filename of the file you are going to Export, or click on Browse to find it.
- The Error File Name can be what you choose, but it has to have a .txt file extension.
- Choose your File Type
- Click on the Search button at the bottom to search for specific records or click on Select All to export all records.
- Click on the Export button at the bottom.
- The Exported files are stored in \Program Files\ExpressW\User\Export folder unless you specify a different location.
For further assistance, contact us at the Ecommerce Support Desk at 1-800-522-3826 or email us at ecomm@reimerexpress.com.
