Reimer Express: Questions About the Web

Questions About the Web:

	Obtain a user name and password for my.reimerexpress.com
	Forgot user name and password
	Find transit times
	View multiple business locations on my.reimerexpress.com
	A factor on my.reimerexpress.com
	Stop eTracking updates

How can I obtain a user name and password for my.reimerexpress.com?

Customers may register by clicking on "Join" in the upper-right corner of the page. They can also register by going directly to my.reimerexpress.com.

I've forgotten my user name and password for my.reimerexpress.com. How can I get it?

Where can I find transit times on www.reimerexpress.com?

Transit information is not available on our public site. However, customers who register for my.reimerexpress.com will find transit information available by clicking on 'Service Days'.

I have multiple business locations, but on my.reimerexpress.com, I don't see all of them. Is it possible to view all my locations?

Yes. Multiple locations can be connected to you're my.reimerexpress.com account. Please contact your Roadway account representative, call 1-800-548-0435, or e-mail ecomm@reimerexpress.com.

When I do a rate quote on my.reimerexpress.com, I am asked to type in a factor. What is a factor?

Some customers' pricing programs require a manual entry to receive a rate quote. The factor asked for here is the reciprocal of your discount. For example, if your discount were 55%, your factor would be 45. If you do not know your discount, please contact your Reimer Express sales representative.

How can I stop receiving eTracking e-mail status updates?

Generally, e-mail will stop when a shipment is delivered. However, individual shipments may be removed from eTracking by clicking on 'eTracking' at either www.reimerexpress.com or my.reimerexpress.com.
Next, enter the PRO number and select 'Remove this shipment from eTracking'.
Please note: You may continue to receive updates for up to 7-10 business days.

	'Default Janus Web Page' error on my.reimerexpress
	'Page cannot be found on this server' error message
	'Image not available for viewing' error message
	Locked out of my.reimerexpress.com
	Browsers Supported
	PRO number not appearing in Proactive Tracking
	Print a bill of lading on my.reimerexpress.com
	Print labels for bills of lading created on my.roadway.com
	Format web pages to fit on a printed page
	Receive a blank page when printing a BOL

When I try to log in to my.reimerexpress.com, I get a "Default Janus Web Page..." error. What can I do?

There are several potential causes. First, if you have my.reimerexpress.com saved as a favorite/bookmark, delete it and access through www.reimerexpress.com.
Second, check your browser version to see if it needs upgrades.
Third, if you access the Internet through your company network, you may need to have your administrator change your security settings to permit access to our secure site.

When I try to access my.reimerexpress.com, I receive an error message saying the "Page cannot be found on this server." What causes this?

Occasionally, there is a connection issue to our server that prohibits access. Please try again later. If you continue to have problems, please 'Contact Us' or e-mail ecomm@reimerexpress.com.

While trying to get a POD on www.reimerexpress.com, I get an error stating, "Image not available for viewing." Can you help me?

When there is an issue with the database, or the request has timed out, the message, "Image not available for viewing" may appear. Either call your local service center to receive the POD or check the Web site later.

I have been locked out of my.reimerexpress.com. What can I do?

Once a customer has made three unsuccessful attempts to login, the account will be locked. If you become locked out, wait one hour and then try and log in again.
When entering your user name and password, be sure to verify the accuracy. Often times, customers are unable to log in because the system is case-sensitive. The characters in my.reimerexpress user names and passwords are always lower-case.

What browsers do you support?

The PRO number that I am looking for is not appearing when I go to Proactive Tracking on my.reimerexpress.com. Can you help me?

Type the PRO number in the fields provided and click the Find button. Then click on the PRO number to the left of the screen to see the invoice infomation.

How can I print a bill of lading prepared on my.reimerexpress.com?

Once a bill of lading is 'submitted', it can be retrieved by accessing the Bill of Lading File Folder. In the folder, to the right of the bill, you will find a link called "See the BOL (PDF)." Click on this link to launch Adobe Acrobat and view the bill of lading.
This can be printed, saved or e-mailed. If you do not have Adobe Acrobat loaded on your computer, you can download it for free at http://www.adobe.com/products/acrobat/readstep.html

How can I print shipping labels for bills of lading created on my.reimerexpress.com?

Once a bill of lading is 'submitted', it can be retrieved by accessing the Bill of Lading file folder. In the folder, to the right of the bill, you will find an item called "Print Labels." Clicking on this link will launch Adobe Acrobat. Once the labels appear they can be printed.
The labels are formatted to fit the Avery 4161 shipping label. If you do not have Adobe Acrobat loaded on your computer, you can download it for free at http://www.adobe.com/products/acrobat/readstep.html

The right side of the page is cut off when I print Web pages. How do I format them to fit on a printed page.

I am trying to print out a short form bill of lading from your web site but after I click on view document, I receive a blank page. Why?

Try to refresh the screen.
If that attempt is unsuccessful, the security may have been changed. Go to the Tools Menu and click on Internet Options, and then LAN Settings. Check the security. Be sure to use the most current version of Adobe Acrobat and your browser

For 24/7 technical solutions and support call the E-commerce Support Desk at 1-800-548-0435 or e-mail at ecomm@reimerexpress.com.