On January 21, 2000, Reimer Express Lines Ltd., and its parent company Roadway Express, Inc., received system-wide ISO 9002 Certification. This means Reimer and Roadway's system-wide management and operation of the transport of customer goods from origin pickup to destination delivery meets the stringent, comprehensive, standardized and highly respected certification standards of the International Standards Organization (ISO). Reimer and Roadway are the only national LTL carriers to receive system-wide ISO Certification. (Some other carriers have only had individual terminals or specific operations certified).
Recently, Reimer and Roadway both received system-wide ISO 9001:2000 re-certification in March of 2003.
2. What is ISO?
It is a comprehensive and standardized measurement of an organization's commitment to the delivery of a quality product or service. ISO is the only universally recognized certification of a company's quality system. We have chosen to adopt the ISO standards as our quality system. Most of the elements of this system have been in place at Reimer and Roadway for many years (though maybe informally), so we did not see major changes as we encompassed this system as ours.
3. Why is ISO Certification valuable to Reimer Express?
For internal and external reasons. Internally, it is a way to keep our focus on quality. We all know what we are supposed to do to provide a quality product. We know we want to avoid shortages, damages, and service failures. We know we want to provide superior customer service. This quality model ensures that we have a documented process on how to do this, that we all understand it, and that we all are looking for compliance from each other. It brings quality back into focus for us. Externally, we are seeing more and more customers ask for ISO certification from their vendors. We will gain a competitive advantage over our competition if we are ISO certified.
4. Why is ISO Certification valuable to our customers?
Allan N. Robison, President and Chief Executive Officer of Reimer Express Lines Ltd., adds, "We have always been THE quality carrier in the LTL business in Canada and felt it was necessary for us to reinforce that position by reaching another plateau of business quality leadership. Although not the first to achieve certification, we are certainly the largest and most comprehensive ISO certification in our business in Canada. We are so pleased with our wonderful employees who work so hard to maintain an excellence in business quality, which stems back to 1989, when we received the Canada Award for Business Excellence in Quality. This new certification of Reimer Express Lines Ltd. and Roadway Express allows our good customers to have the confidence in our North American service offering, which we feel is unmatched ".
5. What is Reimer and Roadway's Quality Policy?
Quality = Reliable, Responsive, Efficient.
It is our policy to develop, encourage, and pursue the commitment to total quality. We are dedicated to providing the highest level of quality service available in the LTL transportation industry, and to the continuous improvement of our offered products and services. We are committed to fully engaging all employees in the success of our organization, our customers, and each other. We accomplish this by educating employees in the fundamentals of our business and supporting our values and guiding principles. Objectives - We will contribute to our customer success and satisfaction by providing reliable, responsive, and efficient service.
