Exceptions to the Rule: Damages and Claims
Although carriers strive to make sure every shipment arrives intact and undamaged, problems do occur. If all or part of your shipment is lost or damaged, contact your carrier to file a claim. Don't delay!
All claims (damage and shortage) must be filed within 60 days of delivery. After 60 days, the carrier cannot accept liability. If an entire shipment is lost and never delivered, the claim must be filed within nine months after the shipment should be reasonably delivered.
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