Glossary of Common Terms
Exceptions: An exception is any delivery in which the receiver or driver notes a problem on the delivery receipt before signing it. Typically, exceptions concern shortages and damages.
Shortage: Missing freight. Carefully count the shipping units you receive. If you receive fewer units than indicated on the delivery receipt, tell the driver. Write down exactly what is missing from your shipment on the delivery receipt. Be specific. "Short one carton" is not enough. Include details such as "short one carton containing six Acme television stands, model number A-123." If you need help, ask the Reimer Express driver.
Visible Damage: Loose staples, open carton flaps, punctures, severe indentations, or wet spots may be signs of damage. Document the type and extent of any damage on the delivery receipt. Again, be specific. Include details such as "one Acme television stand, model A-123, serial number SN999 had its two front casters broken." Repeated or concealed damage could mean problems with packaging.
Concealed Loss: Shortage or damage not evident at delivery. If you discover shortage or damage after delivery, call the carrier immediately. You will also need to send a letter describing the problem. Again, be specific.
Keep the freight and its packaging in the same condition they were in when you received the shipment. Your carrier may require an inspection by a professional inspection service. You may also request an inspection. The inspector will inspect the freight and packaging to verify damage and will provide an opinion on the cause. The inspector will give you a copy of the report and send a copy to your carrier.
The inspection report is not a claim and does not affect the time limit for filing a claim.
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